---
title: White-label FAQs
description: Common questions about white-labeling — what gets branded, whether clients see the original platform, custom domain setup, downgrade behavior, and per-client branding limits.
---

[Skip to content](https://help.plai.io/white-label-faqs#main-content)

[Submit a Ticket!](https://help.plai.io/kb-tickets/new?hsLang=en)

Open main navigation

Close main navigation

- [Submit a Ticket!](https://help.plai.io/kb-tickets/new)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Plai Help Center](https://help.plai.io/?hsLang=en)
2. [Agency Operations](https://help.plai.io/agency-operations?hsLang=en)
3. [Agency setup](https://help.plai.io/agency-operations?hsLang=en#agency-setup)

# White-label FAQs

## Common questions about how white-labeling works — what gets branded, what clients see, and how to manage settings across your agency.

**Will my clients see any branding from the original platform?**

Your clients will see your agency's logo, brand name, and colors throughout the interface. The login page, dashboard, help center, and chatbot are all unbranded.

**Does white-labeling apply to all my clients automatically?**

Yes. White-label branding is set at the agency level and applies across all workspaces in your account. There's no need to configure it per client — once your logo, colors, and domain are set up, every client workspace inherits that branding.

**Can I use my own custom domain for the white-label?**

Yes, custom domains are available on Plus, Pro, and Enterprise plans. You add a CNAME record through your domain registrar pointing to the platform, and clients access the tool through your URL (e.g., *ads.youragency.com*). See *Connect a custom domain* for step-by-step instructions.

**Can clients tell they're using a white-labeled platform?**

Technically sophisticated clients may be able to identify the underlying platform through browser network requests, but from a UI and UX perspective, everything they see is under your brand. The vast majority of agency clients have no reason to question what tool they're using — they just see your branded product.

**Can I white-label the help center and chatbot?**

The help center and support chatbot are unbranded and cannot be customized, but you can replace the Help Center link for your own and disable the chatbot.

**Can I have different white-label branding for different clients?**

No — white-label settings are at the agency account level, not the workspace level. All client workspaces share the same branding. If you need completely separate branding for different client groups, that would require a separate agency account.

For a full walkthrough of the white-label setup — logo, colors, login page — see *Set up white-label branding*.

 

#### Related articles

- Set up white-label branding
- Connect a custom domain
- Set up your agency and manage clients

 

- [Start Here](https://help.plai.io/start-here?hsLang=en)
- [Connect Your Accounts](https://help.plai.io/connect-your-accounts?hsLang=en#main-content)

    - [Platform connections](https://help.plai.io/connect-your-accounts?hsLang=en#platform-connections)
    - [Troubleshoot Connections](https://help.plai.io/connect-your-accounts?hsLang=en#troubleshoot-connections)
    - [Pixels & tracking](https://help.plai.io/connect-your-accounts?hsLang=en#pixels-tracking)
    - [Account Management](https://help.plai.io/connect-your-accounts?hsLang=en#account-management)
- [Launch Campaigns](https://help.plai.io/launch-campaigns?hsLang=en#main-content)

    - [Campaign Management](https://help.plai.io/launch-campaigns?hsLang=en#campaign-management)
    - [Campaign features](https://help.plai.io/launch-campaigns?hsLang=en#campaign-features)
    - [Platform guides](https://help.plai.io/launch-campaigns?hsLang=en#platform-guides)
    - [Targeting & audiences](https://help.plai.io/launch-campaigns?hsLang=en#targeting-audiences)
    - [Blockers](https://help.plai.io/launch-campaigns?hsLang=en#blockers)
- [Creative & AI Tools](https://help.plai.io/creative-ai-tools?hsLang=en)
- [Optimize & Results](https://help.plai.io/optimize-results?hsLang=en#main-content)

    - [AI optimization](https://help.plai.io/optimize-results?hsLang=en#ai-optimization)
    - [Reading results](https://help.plai.io/optimize-results?hsLang=en#reading-results)
    - [Improve performance](https://help.plai.io/optimize-results?hsLang=en#improve-performance)
    - [Budget guidance](https://help.plai.io/optimize-results?hsLang=en#budget-guidance)
    - [Troubleshooting](https://help.plai.io/optimize-results?hsLang=en#troubleshooting)
- [Agency Operations](https://help.plai.io/agency-operations?hsLang=en#main-content)

    - [Agency setup](https://help.plai.io/agency-operations?hsLang=en#agency-setup)
    - [Client Management](https://help.plai.io/agency-operations?hsLang=en#client-management)
    - [Billing & subscription](https://help.plai.io/agency-operations?hsLang=en#billing-subscription)
    - [Reference](https://help.plai.io/agency-operations?hsLang=en#reference)

[mailto:getsupport@gmail.com](mailto:getsupport@gmail.com) <https://www.facebook.com/groups/533159132270676> <https://www.linkedin.com/company/plaiio/>

Copyright © 2025, Plai

#### Still need help?

Can't find what you're looking for? Our support team is here.

[Submit a Ticket](https://help.plai.io/kb-tickets/new?hsLang=en)